Extra Live Chat Services

Extra Live Chat Services

30 March, 2020
Woman holding a phone showing the IDAS Live Chat window

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We’re extending our online Live Chat to help ensure that support is available, even if you are isolated with someone you are afraid of.

Following a 30% increase in chats for March 2020 from the same month last year, we have decided to make our Live Chat service available for more hours throughout the day.

The service will now run from 3 pm – 6 pm Monday – Friday. Additionally, the team will run a chat dedicated to answering questions from professionals, agencies and workers from 10 am – 12 noon on weekdays.

Live Chat, which can be accessed on our website, offers a discrete way for people to get in touch with us using their phones, tablets or desktop computers. During the extended Live Chat times and a chat box will appear in the bottom right hand corner of the site.

Our trained workers can offer practical and emotional support whether you are worried that your relationship might be abusive, if you have a question or if you are worried about someone you know. Our helplines and refuges also remain open and we are offering a range of ways to access support, including online video calling, messaging services, phone calls and emails.

We would urge anyone who is afraid of someone they are living with, or worried about someone they know to get in touch with us.

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