Contact us

Contact us

Our support is free and confidential. We want to make it as easy as possible for you to make contact with the right person or team and to refer yourself or someone else into our services for support. To contact us online, please select an option below and we will get back to you within 7 days.
For quicker assistance, please call one of our helplines.

Our helplines are open 7 days a week. Leave a message with safe contact details and we’ll call you back. You can also use our Live Chat (Monday–Friday, 1–4 pm).

Follow us on social media @idasfor100

Helplines

North Yorkshire and Barnsley
Sheffield

Our helplines are open 7 days a week. We can arrange BSL or interpretation services if required.

National Domestic Violence Helpline (24/7)

Live chat

Our live chat support is available every day from 1pm until 4pm via our website. It is run by a trained practitioner.

Our advisors will also be able to help if you are concerned about a family member, friend or neighbour or if you are a professional wanting to know more about our services and the support we offer.

If you are deaf or have a hearing impairment and want to chat with a worker out of these hours, please email info@idas.org.uk to book a web chat appointment with one of our workers.

How can we help?

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This will help us direct your enquiry to the right team

Make a complaint

We want to know if you feel unhappy about the way we have supported you and we will do our best to resolve your complaints or concerns.

View our full complaints procedure.

This will help us direct your enquiry to the right team

Head office and local services